What this Agreement Covers

This Agreement governs your use of the Site and the (the “Service”). Old Sparrow Service permits customers that have an appropriate relationship either with: (i) institutions of higher learning, fraternal organizations, honor societies and other collegiate groups (collectively, “Institutions”); (ii) corporations and small businesses; (iii) elementary and secondary schools; or (iv) other organizations, to design and purchase custom merchandise properly describing that relationship. You understand that by using the Site and the Service, you have agreed to the terms and conditions of this Agreement and you agree to use the Site and the Service solely as provided in this Agreement.

Intellectual Property Rights of Old Sparrow and Third Parties

Old Sparrow Service is committed to the appropriate and legal use of the intellectual property of others, and we require our users to behave similarly. Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs and written and other materials that appear on the Old Sparrow Site (collectively the “Contents”) are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Old Sparrow.

Old Sparrow Service  is the owner of the Old Sparrow  trademark; other trademarks made available through this Site, including logos, slogans, color schemes and design trademarks, are licensed for use by Old Sparrow  from Institutions and other third parties (the “Licensed Marks”). By using the Old Sparrow Site, you agree to limit your use of Licensed Marks to uses that are directly related to such third parties and to comply with any restrictions or conditions imposed on the use and access of the Licensed Marks by the third parties. Old Sparrow will notify you of such terms if your usage is in violation of such terms.

Generally, products created using images available on the site should not be resold commercially. In the event that you wish to resell such products, you agree to contact Old Sparrow and verify the legality of reselling such products prior to doing so. Designs created using the text tools and images available through the site are in no way the exclusive property of the customers who assemble such designs. Old Sparrow retains the right to display such designs or offer them (or variations of such designs) to other customers.

Additionally, Old Sparrow  has the sole discretion to reject any order that it considers libelous, defamatory, obscene, profane (according to standards established by Australian law), portraying irresponsible use of alcohol or other substances, advocating persecution based on gender, age, race, disability or national origin, containing explicit sexual content or is otherwise inappropriate for Old Sparrow  production.

You agree to not use Old Sparrow  Service to create any material that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable, or that infringes on any patent, trademark, trade secret, copyright or other proprietary rights of any third party.

Payment Policies

All pricing on www.oldsparrow.com.au is in Australian Dollars ($AUD)

Old Sparrow accepts online payment via credit card, debit card and PayPal. All payments sent electronically shall be securely transmitted using Secure Socket Layer (“SSL”) technology.

Old Sparrow may also accept payment via check or purchase order. Qualified Institutions (such as Purchasing Offices) wishing to establish group accounts and utilize purchase orders may set up special payment options by contacting Old Sparrow.

Old Sparrow will begin processing orders immediately upon verification that payment has been received.

Shipment/Delivery Times

Old Sparrow orders are generally delivered within 5-10 business days in Australia. Customers who are concerned about meeting deadlines should Rush orders (subject to availability) are available for a 25% rush charge. Rush orders are delivered within 3 to 6 business days. International delivery depends on Postal service provider timeframe.

Limit of Old Sparrow Responsibility

Old Sparrow will be responsible for acting only on those instructions sent to Old Sparrow that actually are received and does not assume responsibility for malfunctions in communications facilities not under its control that may affect the accuracy or timeliness of any orders you send. Old Sparrow  is not responsible for any losses or delays in transmission of orders arising out of the use of any Internet Access Service Provider or caused by any browser software or any computer virus or related problem that may be attributable to services provided by any Internet Access Service Provider. Old Sparrow is not responsible should you give incorrect instructions or if your credit-card payment is not processed by your credit-card company.

The information and materials contained in this Site, including text, graphics, links or other items, are provided “as is”, “as available”. Old Sparrow does not warrant the accuracy, adequacy or completeness of the information and materials on the Site and expressly disclaims liability for errors or omissions in this information and materials. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, and fitness for a particular purpose or freedom from computer virus, is given in Old Sparrow with the information and materials.

In no event will Old Sparrow  be liable for any damages, including without limitation, direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with this site or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if Old Sparrow , or representatives thereof, are advised of the possibility of such damages, losses or expenses.

Indemnity

You agree to defend, indemnify and hold Old Sparrow  and its affiliates harmless from and against any and all claims, damages, costs and expenses, including reasonable attorneys’ fees, arising from or relating to your use of Old Sparrow  Site and the Service, your violation of this Agreement, or your violation of any rights of another.

Governing Law

This Agreement shall be governed by the laws of the Commonwealth of Australia.

 

Old Sparrow Return Policy

Returns Policy

Old Sparrow goes to great lengths to ensure that all orders are filled accurately and on time and are of the highest quality. Accordingly, Old Sparrow accepts returns and will resend if and when customers are disappointed by Old Sparrow merchandise for one of the following reasons: (a) the blank items themselves are materially flawed; (b) the quality of the decorating (i.e., the printing quality) is below a reasonable range of expectations; (c) if the item doesn’t match with description.

 

Our Promise to you:

  • If we make a mistake with your order (wrong t-shirt, wrong size, etc), contact us and we will send you a replacement for all affected products or refund your money
  • If you make a mistake with your order, contact us and we will discuss options which are reasonable and positive for all involved.

Should there be any issues with your order, we ask that you contact us within 14 days of delivery in order to efficiently coordinate an acceptable solution. Please include details of your order including your Order number, contact details and detailed explanation (with photos if available). Our staff will generally be in touch within 24-48 hours after reviewing the matter.

 

Change of Mind

Customer satisfaction is our main priority and we want to see our customer happy. Customer can change their mind and it is usual. We happily refund your purchase if the item is with original tags still attached, original packaging with original condition within 30 days.

Privacy Policy

Among the types of Personal Data that this Application collects, by itself or through third parties, there are: Cookies, Usage data, email address, first name, last name, phone number and various types of Data.

Other Personal Data collected may be described in other sections of this privacy policy or by dedicated explanation text contextually with the Data collection.

The Personal Data may be freely provided by the user, or collected automatically when using this Application.

Any use of Cookies – or of other tracking tools – by this Application or by the owners of third party services used by this Application, unless stated otherwise, serves to identify Users and remember their preferences, for the sole purpose of providing the service required by the User.

Failure to provide certain Personal Data may make it impossible for this Application to provide its services.

Users are responsible for any Personal Data of third parties obtained, published or shared through this Application and confirm that they have the third party’s consent to provide the Data to the Owner.

Mode and place of processing the Data

Methods of processing

The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorised access, disclosure, modification, or unauthorised destruction of the Data.

The Data processing is carried out using computers and/or IT enabled tools, following organisational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.

Place

The Data is processed at the Data Controller’s operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the Data Controller.

Retention time

The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.

The use of the collected Data

The Data concerning the User is collected to allow the Owner to provide its services, as well as for the following purposes: Analytics, Displaying content from external platforms, Remarketing and Behavioral Targeting, Interaction with external social networks and platforms, Contacting the User, Access to third party services’ accounts, Handling payments, Heat mapping, Hosting and backend infrastructure, Interaction with data collection platforms and other third parties, Interaction with live chat platforms, Managing contacts and sending messages, Social features and User database management.

The Personal Data used for each purpose is outlined in the specific sections of this document.

Facebook permissions asked by this Application

This Application may ask for some Facebook permissions allowing it to perform actions with the User’s Facebook account and to retrieve information, including Personal Data, from it.

For more information about the following permissions, refer to the Facebook permissions documentation and to the Facebook privacy policy.

The permissions asked are the following:

Basic information

By default, this includes certain User’s Data such as id, name, picture, gender, and their locale. Certain connections of the User, such as the Friends, are also available. If the User has made more of their Data public, more information will be available.

About Me

Provides access to the ‘About Me’ section of the profile.